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General Policy for Returns
At Meritline.com, we offer a 100 % customer satisfaction guarantee. Our
customers can apply for a return that is easier than ever.
Please Click Here
to submit your RMA request.
Here are the rules to follow for your return
- You must request a return for refund within 30 days (45 days for international
customers) after the invoice date. No refunds are issued after 30 days
(45 days for international customers).
- Each return MUST have an RMA number, "a Return Merchandise
Authorization" number. Please write down your RMA number on
the outside of the box that contains the merchandise you want to return.
- One RMA number can only be issued for one invoice. If you have different
items from different invoices, then you need to request a different
RMA number for each return.
- When returning the product, we strongly recommend the use of a carrier
that can track packages. You are also responsible for insuring the returned
item. Meritline.com will not be responsible for any shipping loss.
- The customer must inform Meritline.com of any order discrepancy within
7 days of the delivery date. Physical damage to the returned product
will void the product's warranty and the RMA policy.
- All return(s) must have the original packaging and accessories.
- The shipping fee is non-refundable. The buyer is always responsible
for paying the shipping costs when returning a product, as well as insurance.
Meritline.com will not reimburse any customer for the shipping cost
of a returned product.
- Please allow 2-7 business days to process your return if we have
stock.
- Meritline.com reserves the right to refuse service that would void
the return policy.
- Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make
your purchase.
Return Policy for Refunds
You may return most items sold by Meritline.com within 30 days from the
invoice date (45 days for international customers) for a full refund.
Please include a copy of your invoice. If you don't have the invoice,
then please include a note with your order number or RMA number. Please
note that all items returned for a refund must be returned in "as new"
condition in the original packaging and include all accessories, blank
warranty cards, UPC codes (attached), and user manuals. A 15% restocking
fee may be applied to all returns for a refund if the reason for the return
is due to customer error.
We cannot accept returns of certain items for a refund, including:
- Any item that is returned after the 30 day grace period (45 days for
international customers).
- Any DV tape, software, DVD movie, video game, or cassette tape that
has been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is physically damaged,
or is missing parts.
- Any DVD or CD media that has been printed on by the customer.
- Any DVD or CD samplers.
- Any photo paper that has been printed on or used.
Return Policy for Exchange or Replacement:
At Meritline.com, we offer a six month warranty for product replacement
or exchange. If you would like an exchange, the item(s) returned need
to be unused/unopened and within warranty. You will also need to include
the item code number of the product you would like to receive. If there
is a difference in the cost, please provide a payment method for the difference.
If you do not include the required information with your return you will
be contacted by one of our customer support representatives. A replacement
can be made for the same product and same brand (e.g. cd-r, dvd-r, ink cartridge,
memory card, etc.).
Warranty Information:
Please note that we offer a 30 day money back warranty. In addition, all
products are sold with the original manufacturer's warranty. Please note
that warranty periods and services vary from manufacturer and product.
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a
refund for any return postage. You will be responsible for the cost of returning
a product to Meritline.
Restocking Fee:
A 15% restocking fee will be applied to all returns for a refund if the
reason for the return is due to customer error.
Canceled orders or address errors:
Canceled orders must be called in before 11 a.m. PST. We do not accept emails
as a way of cancelling orders. For any refused package or any returns to
Meritline.com due to incorrect address, action, inaction or absence of the
recipient, we will refund back to your credit card the full amount of your
purchase, less any shipping charges.
Return Procedure:
You must obtain a Return Merchandise Authorization (RMA) number within the
guaranteed return period for the products. All RMA requests must be submitted
online ( RMA Request ).
Meritline.com will not accept returns without prior authorization or an
RMA number. RMA numbers are valid for 15 days. All RMA numbers should be
displayed on the outside of the box you are returning to Meritline. If the
original order was paid with a credit card, please enter the credit card
number on the RMA request form so we can credit you back the correct amount.
Customers are responsible for shipping any returned products to Meritline.com.
Customers agree to pay all shipping charges and accept all risk of loss
for the product being returned. The customer agrees that all returned products
will be 100% complete, in re-saleable condition and will include the original
packaging material, manuals and other accessories provided by the manufacturer.
Meritline.com will reject the entire return or may choose to impose additional
charges against the customer for replacement of any missing parts or components.
The same policy applies if the product has scratches, dents or excessive
wear. Please allow 2 to 7 business days to process your returns.
All Clearance products (e.g. floppy disks, refurbished items, new
items and open-box items) purchased from Meritline.com will not be accepted
for returns.
For further assistance please e-mail return@meritline.com
* It is important to read and understand
our return policy before you submit *
** Your RMA Request Form **
THANK YOU FOR READING MERITLINE'S RETURN POLICY
Click here to submit your
Return Request |
