http://www.meritline.com/newcontact.html
Business Address: 18961 East Arenth Ave. City of Industry, CA 91748

Either the coupon has expired already, or you entered the invalid coupon code. You can put the coupon code in the comments which is at the same page of the billing form. We will check and apply it if it is valid, otherwise we will email you. /Sorry, only one coupon code per item per order.

a. Insufficient Credit Limited.
b. Current credit card billing address is not correct.
c. Wrong card number or wrong expiration date.
d. Wrong CVV code.
e. If your billing address is a P.O. Box address, please remember to put in the extra 4 digits for your zip code.

No. To avoid unnecessary miscommunication, discrepancy and/or likely delay, Meritline does not accept any phone order, please place order through our secured online shopping system.

On the back of your credit card, last 3 digits for Visa, Master, and Discover. For American Express, it is the 4 digits number above your credit card number on the front side.

Yes. School & Government./ Yes, for wholesale only.

Please place the order on line, and put the note in your comments field, "I have $xxx in store credit from order#xxxxx, please apply." Then our CSR who charges the order will apply the credit for you. If some reason your in store credit is not applied this time, it will be applied to next order. There is no expiration date for In-store Credit.NOTE: In-store Credit can't apply if you choose paypal payment method.

Go to: www.meritline.com and type in the item description or key words.

Usually 2-3 business days, however in some case, item may need to go under custom inspection; this process may take longer than usual expected time. /We have most of the item in stock, for detail please contact Us at: order@meritline.com.

There will be no item requires special handling.

1. Meritline.com-> Contact Us-> Select Tech Support-> Enter your info
2. http://www.meritline.com/newcontact.html

For large quantity inquiry($1000 & up), please filll out the Request Form.

Meritline does not accept WILL CALL currently.

Sorry, Customer Service cannot physically get a hold of a particular product to describe it for you. We have more than one warehouse all of which customer support is not located near. All the information we have for each item is on our website. Please read product descriptions, specifications, and click on image thumbnails to view large photo of the product you wish to purchase.

Customers will receive a confirmation e-mail from us after their order placement. In order to edit the account information, customers can simply reply the e-mail back to us at : order@meritline.com

If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please DO NOT replace the order on-line. If you do, you may end up with duplicate orders and both would be charged. Email our customer service order@meritline.com to make sure your order was received to be safe.

No.

No. Once an order is submitted it can only be amended or edited by calling Meritline.com customer service at 1-626-912-0668. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

We do not combine orders for you. However, if you call or email us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Please call 1-626-912-0668 to cancel the order before 11 AM PST, if the order has not been processed.

No. Cancelled orders must be replaced in the form of a new order on our website.

Same payment method as you paid for your orders. /Around 5 - 7 business days.

No, there is no order button for you to place a backorder, and we can't do that either on our end.

When we charge your order, our inventory shows this item is still available; however, on this particular day, this item was ordered a lot, therefore, by the time the warehouse is ready to ship your order, the item is already out of stock.

Go to Meritline.com-> Track Your Orders-> Enter Order # and e-mail address. http://meritline.stores.yahoo.net/trackorder.html
Links with FEDEX only, for USPS please send e-mail to orderstatus@meritline.com for detail.

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block Meritline.com and/or secure Meritline.com cookies. 2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.

Yes, but we strongly recommend use the same shipping address as the billing address.